Studio Policies

Your cooperation and adherence to all studio policies is greatly appreciated as we strive to maintain a welcoming atmosphere where everyone feels empowered to pursue their fitness goals with confidence!

We believe creating a fun, safe, cooperative environment is key in providing the kind of community we want to offer at Key Studios & Wellness.

To uphold this environment and maintain the values of our studio, we ask that all who walk through the doors agree to the following studio policies.

Thank you for your understanding and cooperation in making Key Studios & Wellness a place where everyone can thrive.

Cancelation Policies

We enforce a 12-hour cancellation policy.

If you need to cancel, please do so more than 12 hours before the class.

Cancelling within the 12-hour window before class will result in the following: 

• Loss of credit for those using a class pack, or

• A $15 late cancellation fee for those with an unlimited membership

What are Late Cancels?

If you cancel your spot within the 12-hour window before class, this will be classified as a late cancel. Late cancel fees will be processed within 24 hours of the late cancel.

How to cancel

Please cancel your spot through your account, via our website or app.

Why?

This policy helps ensure fairness to fellow members who may be waiting for a spot and supports the sustainability of our small business.

We always work with members to ensure everyone understands our policies. Please reach out with any questions and we will be happy to speak with you to provide answers.

No Show

Not attending your scheduled class will result in the following:

Loss of credit for those using a class pack, or

A $15 late cancellation fee for those with an unlimited membership

Communication

We are a small team. We do not respond to emails over the weekend unless urgent. Please allow 2-3 business days for a response; however, we make an effort to respond in a timely manner whenever possible. All membership or account-related questions must be communicated via email. We do not respond to such inquiries over social media.

Arriving Late

We understand that life is unpredictable — sometimes, you’ll be running behind. We’ll always meet you where you are.

Our late arrival policy is designed around safety and experience for all participants, with flexibility built into each class format:

• Spin

  • Late Entry Window: Up to 10 minutes after class starts

  • Notes: Members may enter quietly during the warmup. Once the class transitions to the spin room and bikes are in motion with dimmed lights, late entry is not permitted for safety reasons.

• Yoga

  • Late Entry Window: Flexible

  • Notes: You may join at any time during class; please enter quietly and settle in mindfully.

• Boxing

  • Late Entry Window: Flexible

  • Notes: Late joiners are welcome at any time; coaches will help you ease in safely.

If you arrive after the permitted window for your class type, your spot will be forfeited. Your class credit will be deducted, but no additional fee will apply.

If you’re late for spin but want to stay and move — we encourage you to pivot into boxing if space allows.